1. What do I need to buy game cards on www.gamecardsvn.com?
To buy game cards on our website, you need to own a Paypal account or a credit card. We accept VISA, Master Card, JCB.
2. How long would I normally expect to wait after making payment?
If your account is not a trusted account, your order stays in pending status, one of our customer support operators will then review your order information and may contact you on the telephone number provided to verify your order, once we have verified your order is legit, it will be approved immediately. This process usually takes less than 5 minutes, in rare circumstances it may take up to 6 hours. Otherwise, if your account is a trusted account, our system will automatically approve your order if there are no unusual activities detected (a change in credit card used is considered an unusual activity)
3. What is cash-back program and who may benefit from it?
Everytime you place an order of USD 9.90 worth or more, 2% (or 1% if a coupon was used) of the order value is credited back to your account's balance. These accumulated amounts can then be redeemed for free cards on our website. Important: the balance in your account does not imply any real monetary value, it can only be used to redeem free cards on www.gamecardsvn.com and can not be exchanged for real money. Everyone is eligible for cash-back program
4. What should I do if one or more cards purchased does not work?
Please send an email in which you need to include your order number, the seri(es) and code(s) of the faulty card(s) immediately after issue discovered. We will review the information of the reported cards with our suppliers and response within 24 hours, the outcome whether or not replacements are necessary is at EKIM Corp's sole discretion.
5. What do I do when I have troubles (lost your password, game items etc.. ) with my online game characters?
EKIM Corp is only a reseller of cards for your online game providers, we do not support your games, when such circumstances arise, please contact your online game provider to directly resolve your problems. We waive all responsibilities in resolving such matters.